Delete your account and data

You can ask us at any time to delete your Billbuk account and the personal data linked to it.

Which apps this covers

  • Billbuk Chat (Android app com.billbuk.wa) and the WhatsApp inbox at wa.billbuk.com
  • Lync by Billbuk (Android app com.billbuk.lync) and lync.bz / lync.billbuk.com
  • Any other Billbuk account that uses the same login

How to request deletion

  1. Send an e-mail to info@billbuk.com from the e-mail address registered on your account, with the subject "Delete my account".
  2. Tell us which app you use (Billbuk Chat, Lync or other) and your username. This helps us find the right account.
  3. We reply within 7 days to confirm the request. If you write from a different address, we may ask you to confirm that the account is yours.
  4. We complete the deletion within 30 days of confirming it and let you know when it is done.

E-mail a deletion request

Team members of a business: if your Billbuk Chat login was created by your employer, you can also ask the business owner or administrator to remove you. They can do it straight away from wa.billbuk.com → Manage.

What we delete

  • Your login: name, username, e-mail address, phone number and password.
  • Your app sessions and the device tokens used for notifications on your phones.
  • Billbuk Chat: chats, messages, photos, documents, locations and contacts stored for the WhatsApp numbers that belong only to your account.
  • Lync: your virtual cards, short links, QR codes, uploaded images and their visit statistics.

What may be kept, and for how long

  • Invoices, payments and tax records, for as long as Indian law requires us to keep them.
  • Security and audit logs (for example sign-in records), for up to 180 days, to protect accounts and prevent fraud.
  • If a WhatsApp number is shared by a business team, its chats stay available to the other members of that business. Only your access is removed.
  • Messages you have already sent are delivered to the other person's phone and through WhatsApp (Meta). We cannot delete those copies.

Delete some data without closing your account

You can also ask us to delete only specific data, such as certain chats, a Lync card or uploaded images, while keeping your account. Send the same e-mail and tell us what you would like removed.

Questions

Read our Privacy policy, visit the Contact page or write to info@billbuk.com.