Communication Solutions

WhatsApp Business Platform & API Integration

One WhatsApp number. Your whole team in the conversation.

WhatsApp Business API integration with a shared team inbox, message templates, chatbot replies and delivery insights.

Official website: wa.billbuk.com

Overview

What it does for your business

Billbuk's WhatsApp Business integration connects your business number to the official WhatsApp Business Platform (Cloud API), following Meta's guidelines, so you can send notifications and hold two-way conversations with customers at scale.

Conversations arrive in a shared chat workspace, where multiple authorized team members linked to the business number can read and reply. New messages appear live, so sales and support teams can respond from one place instead of passing a single phone around.

Key capabilities

Shared team inbox

Multiple authorized team members handle customer chats for the same business number from one workspace.

Message templates

Create and send Meta-approved templates for notifications, alerts and updates.

Chatbot & automation

Automated replies and bot flows for common questions, where configured.

Delivery & engagement insights

Track sent, delivered and read status and engagement metrics.

System integration

Connect WhatsApp messaging to your website, CRM or business software through API and webhooks, wherever supported.

Live updates

New customer messages appear in real time for the team, with notifications.

Messaging volume, template approval and pricing are governed by Meta's WhatsApp Business policies. WhatsApp is a trademark of Meta Platforms, Inc.

Benefits

Business benefits

  • Customers reach you on the app they already use
  • Team-based support and sales from one number
  • Automate routine notifications and replies
  • Built on the official WhatsApp Business Platform
Who it's for
Customer support

Answer queries as a team, with full chat history.

Sales & enquiries

Respond to leads quickly and share catalogues and links.

Notifications

Order, payment and appointment updates via templates.

Re-engagement

Approved campaigns to customers who opted in.

FAQ

Frequently asked questions

Can more than one team member reply from the same WhatsApp number?

Yes. Authorized team members linked to your business number can access and manage conversations from the shared chat workspace. The number of users depends on your plan.

Are messages unlimited?

No. WhatsApp Business Platform messaging is subject to Meta's conversation pricing, messaging limits and policies. Team access is separate from message volume.

Is this the official WhatsApp API?

Yes. The integration uses the WhatsApp Business Platform and follows Meta's guidelines. WhatsApp is a trademark of Meta Platforms, Inc.; Billbuk Group is not affiliated with or endorsed by Meta.

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Discuss your requirements

Looking for the right technology solution for your business? Whether you need business communication tools, WhatsApp API integration, SMS and DLT support, hospitality software, HRMS solutions, or custom software development, our team can help you explore a suitable solution.

Send us an enquiry

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